Case Study

From Negative to Positive: How a Software Company Rebuilt Its Online Reputation


increase in review feedback

5 Star

rating and removed all negative reviews


organic SEO ranking (was 9th)

The Circumstance

A highly regarded Software Company approached ProAction Labs because they were experiencing a decline in reputation caused by numerous unfavorable online reviews and negative feedback. The Software Company believed that their Google reviews did not portray an accurate depiction of their company or customer experience, as most of their clients were content with their services.

The Goal

  • Remove as many negative reviews as possible
  • Drive new reviews to their Google reviews
  • Increase Google Star Rating
  • Improve SEO Ranking

Our Tailored Solution

  • Review Removal
  • Google Review Amplification
  • Google Review Management

The Results

  • 500% increase in Google review feedback
  • Removed multiple negative reviews
  • 35% increase in Google review rating
  • Currently 5-star rating
  • Removed all negative reviews
  • #1 organic SEO ranking (was previously 9th)

The Positive Impact

By obtaining more positive feedback and eliminating unfavorable reviews, this company can now differentiate itself from competitors in the comparison shopping landscape. Previously, negative reviews had impeded their capacity to attract new clients, but now their Google reviews have become a selling point for their services.

“Small businesses are at the mercy of negative customer reviews. A few words can have a devastating impact on your online reputation, future sales and even your recruitment efforts… But Irish startup ProAction Labs will erase negative reviews about a business online in a no win-no fee model that claims to have an 88 per cent successful removal rate within 15 days.”

We remove damaging online content. If we don’t succeed, you don’t pay.

With years of experience solving online defamation issues, we are the best choice to solve your online crises. Contact us today to discuss your online reputation repair campaign.

How is your online reputation looking? Not great? Now is the time to clean it up. No win, no fee!


Hugely impressed how Proaction Labs were able to remove a review that was posted about our business that had nothing to do with us. Great job!
Garry M
Auto Sales Business
Great job in removing a fake google review. Easy, straight forward process. Someone attacked us with fake reviews. We cannot thank them enough.
James M
Restaurant Owner
Thanks to them, the fake Google reviews that we had been unable to remove for a year were taken down within a couple of weeks. Much appreciated!
Sandra B
Beauty Salon Owner
Our experience has been amazing so far. The team have helped us delete fake reviews for my business. Very impressed with the whole process.
Tom C
Construction Company
Removed fake reviews which I suspect were competitors. Very pleased with the service and the ongoing work they do for us here.
Sharon H
Webdesign Business
Big thumbs up to Proaction Labs for their professionalism and insights. They are at the top of their industry. Keep up the good work!
Sean P
Estate Agent

51 Bracken Road
Sandyford Business Park
Dublin 18
D18 CV48

Book a Free Consultation